Fiber internet starting at $29.99/month
- Fast fiber internet
- No data limits
- Strong rural coverage
Frontier is a phone and internet company that offers DSL and fiber internet connections with no data caps. It is not the largest internet service provider, but with a footprint spanning over 25 states, Frontier is well-known and available to a large chunk of the population.
We'll look at Frontier's offerings, prices, and performance to help you find out if it is the right internet provider for you. I have Frontier and will give you my first-hand experience using the ISP as my primary source for home internet.
Note: Frontier no longer sells TV service, meaning products like the Frontier Extreme package are no longer available. Frontier refers customers to DISH TV.Is Frontier internet for you? Pros and cons
If you are looking for fast fiber internet at competitive prices, Frontier could be the ISP for you.
What we love
- Low rates
- No data caps
- Up to 7Gbps speeds
What could be improved
- DSL prices are high
- Speeds limited to network availability
80/100
Frontier internet plans
Depending on your location, you may have access to DSL or fiber Frontier internet plans. Fiber is a superior internet connection with blazing-fast speeds. DSL is not as reliable as fiber and cannot reach the same maximum speeds fiber available with fiber. However, DSL can be a good option when cable or fiber connections are unavailable in your area.
What we like: Low rates
Frontier has always offered low rates for their service, but after Frontier's merger with Verizon, Frontier is offering even lower rates when bundled with a Verizon Mobile account. For example, the Frontier 500Mbps plan starts at $29.99, but if you link a Verizon Mobile account within 60 days of broadband install, that price drops by half to just $14.99 per month. And on top of that, if you link a Verizon Mobile account, Frontier is offering an introductory offer of 6 months of free internet.
What we like: No data caps
These days, monthly data caps on home internet plans seem unnecessary, yet many ISPs still enforce them. This practice is especially true for cable and DSL internet plans. On the other hand, gigabit (1Gbps speeds) plans aren't saddled with limits very often.
Frontier doesn't just include unlimited data for just its fiber internet; instead, all of its high-speed internet plans are unlimited.
What we like: Super-fast internet
Frontier's fiber internet can reach potential speeds of 7Gbps. That is extremely fast. In fact, for most people, it’s too much speed for their needs—and they could potentially pay for bandwidth they'll never use. However, even if you don't need internet speeds as fast as 7Gbps, it's nice to know that the option is there when you want to upgrade your internet connection.
What could be improved: DSL prices and speeds
Frontier's fiber prices aren't exactly the lowest, but they are competitive. At their worst, they are just about average compared to competitors. The story isn't quite the same for DSL. Frontier's DSL prices are high compared to other DSL internet providers, and the kicker is that, at best, DSL speeds, in general, are significantly slower than fiber and cable internet (typically between 25Mbps and 45Mbps). This speed is hypothetically enough for a single person, but there are DSL plans from other companies that are much faster.
Frontier internet coverage
Frontier Internet is available in 25 states, and most of its footprint consists of DSL connections. This limitation shouldn't be too surprising, since fiber is not yet as widely available as DSL or cable internet. Frontier's coverage is especially strong in the southern states along both coasts and some of the midwest.
Frontier internet vs. competitors
Now that we've gotten to know Frontier Internet better, let's see how it stacks up against the competition. We'll compare Frontier with CenturyLink and Xfinity, two well-established ISPs.
Frontier vs. other ISPs
| Frontier | CenturyLink | Xfinity | |
|---|---|---|---|
| Connection type | Fiber, DSL | Fiber, DSL | Cable, fiber |
| Speeds | 500Mbps-7Gbps | 3Mbps-1Gbps | 300Mbps-1.2Gbps |
| Data caps | Unlimited | Unlimited (fiber) 1TB (DSL) |
Unlimited |
| Starting at $29.99/month | Starting at $35/month | Starting at $40/month |
Frontier vs. CenturyLink
CenturyLink is probably Frontier's closest competitor. While both providers are large, they aren't on the same level as AT&T Internet, Comcast, and Xfinity. Both ISPs offer DSL and fiber internet connections.
When it comes to pricing, CenturyLink's rates are slightly lower than Frontier's. Plus, CenturyLink's prices are locked in for life—meaning you're not going to see a price hike after an introductory rate expires. Due to the better rates, we'd probably recommend CenturyLink over Frontier. However, both companies can get you fast fiber internet at reasonable prices.
Frontier Internet vs. Xfinity
Xfinity is one of the three largest internet service providers in the country. It gives many people access to broadband internet but it can be costly. Xfinity's 400Mbps cable internet is $10 more than Frontier's 500Mbps fiber internet. Keep in mind that fiber is more reliable than cable internet. Generally, we'd recommend Frontier's fiber options over Xfinity. But when your choice is between cable and DSL, we'd stick with Xfinity's cable options.
Frontier internet: First-hand experience
I’ve had Frontier Internet for three months. Ideally, I'd like a longer experience with Frontier before giving you my solid opinion on the ISP, but I'm happy with it so far.
Set-up and installation
Signing up with Frontier was a breeze, and so was the installation. There were plenty of open appointments available, so I could get my internet installed on move-in day. Plus, there were no installation or equipment fees.
Price
At the time of writing this, I paid $50/month for 500Mbps fiber internet (now that same internet package is even more affordable at $29.99/month). Where I live, my only other option was paying $75/month for Xfinity's 400Mbps cable internet. For me, faster fiber at a lower price seemed like a no-brainer.
Speeds
A common complaint about Frontier is that its real-life speeds don't quite live up to its advertised speeds. This is likely more of an issue with inferior DSL. I don't have this issue with Frontier fiber. On Wi-Fi, I regularly see speeds at around 350Mbps to 400Mbps with speed tests. And I see speeds right up against that 500Mbps max with an ethernet cable.
Customer service
ISPs are notorious for having poor customer service, and Frontier is not an exception, according to reviews across the internet. However, I have yet to interact with Frontier's customer service. So far, there have been zero issues with my internet. Paying bills online is easy, and with automatic payment options, it's even easier. I'm hoping never to need assistance from Frontier's customer service, but I will update this review if I do.
Recap: Is Frontier right for you?
Let's get this out of the way first: Frontier DSL is only right for you if it's your only choice. If you have alternative options from other ISPs, look at those before signing on with Frontier DSL. However, if Frontier fiber is available in your area, it is worth consideration. Frontier fiber isn't the cheapest, but it's far from the most expensive. You'll get fast and reliable internet with no data limits. You can't ask for much more from your internet connection.
Methodology
To rate and review Frontier Internet, we compared its plans and offerings to similar offerings from other major internet service providers in the country. We factored in:
- Price
- Speeds
- Reliability
- Customer service
- Connection type
We used data collected by the WhistleOut staff and our direct experience with Frontier Internet to perform this assessment.
Frontier Internet: Frequently Asked Questions
What kind of internet is Frontier?
Frontier offers both DSL and fiber internet, with DSL making up most of its footprint.
Is Frontier internet shutting down?
No. While Frontier filed for bankruptcy in 2020, there have been no plans to shutter the business; Frontier is still operating.
Is Frontier owned by Verizon?
Verizon does not own Frontier. However, Verizon did sell a lot of its landline assets—and some of its fiber infrastructure—to Frontier.
Angelo Ilumba
Senior Writer
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